Questions and answers
What business owners ask us.
Short answers in plain words. If yours is not here, ask the assistant in the corner, or contact us.
The basics
What SiteIQ is.
What does SiteIQ do?
It answers your customers on your website, Facebook Messenger, Instagram, WhatsApp and Telegram, day and night, in Bangla, Banglish or English. It answers from your own website, your own answers and your product list, books visits, sends quotation forms and takes orders, and brings in your team when a person is needed.SiteIQ আপনার ওয়েবসাইট, মেসেঞ্জার, ইনস্টাগ্রাম, হোয়াটসঅ্যাপ ও টেলিগ্রামে আপনার গ্রাহকদের ২৪ ঘণ্টা উত্তর দেয়, বাংলা, বাংলিশ বা ইংরেজিতে।
Will it make up prices or promises?
No. A price, a stock level or an order status comes only from your own records and is shown exactly. If a price is not on your list, the assistant tells the customer it has asked you, and you answer from one Telegram card. It never offers a discount you did not set.
What if a customer asks something it does not know?
It says so, keeps the customer, and passes the question to your team with a Telegram and phone alert. Bargaining, complaints and ready-to-buy customers always reach a person.
Does it talk about other companies?
No. It never names or criticises another company. When a customer compares prices, it explains your own strengths and asks for their requirements, or hands the chat to your team, whichever you choose.
Which kinds of business is it for?
Businesses whose customers ask before they buy: solar and engineering companies, real estate, training centres, clinics, shops and online sellers, restaurants and service companies.
Money
Credit, prices and top-ups.
How much does it cost?
No monthly fee. 1 credit = 1 taka. Each customer question answered costs ৳1.50, a visit your team confirms ৳100, and a quotation your customer receives 0.01% of its value (৳20 to ৳1,000). See all prices.মাসিক ফি নেই। প্রতি প্রশ্ন-উত্তর ৳1.50।
Is there a free trial?
Every new business gets ৳500 of free credit, about 333 customer questions, with no card and no contract.
How do I top up?
bKash Send Money up to ৳20,000, or a bank transfer for more. You enter the transaction ID or the slip on the portal's Credit page, a person at SiteIQ checks the money arrived, and the credit appears in your account. The smallest top-up is ৳100.
What happens when my credit runs out?
Your customers keep getting full answers. Your own view hides their messages until you top up, and you get reminders with a top-up link.
Can I earn credit?
Yes. Share your referral link: when a business that joins through it makes its first top-up, you get ৳500, of which ৳250 can be withdrawn as cash.
Getting started
Setting up and running it.
How long does setup take?
About 15 minutes for the basics. Create your account, link Telegram, and the SiteIQ assistant asks about your business and reads your website. You can add products, answers and channels later.
Do I need a website?
No. The assistant can learn from your answers and product list alone, and SiteIQ can make a simple free business page for you. Customers can also reach you through a SiteIQ chat page or your Facebook Page.
Do I need technical skills?
No. Everything is done in a web browser or on Telegram. Adding the chat to a website is one line, which we can do with you.
Can my team work together?
Yes. Invite as many people as you need, at no extra charge. Customers wait in a shared queue, one person claims each chat, and roles decide what each person can see.
Does Messenger, Instagram or WhatsApp work straight away?
The website chat, chat page and Telegram do. Messenger, Instagram and WhatsApp connect through Meta and can need Meta's approval for your Page or number first.
Trust
Your data.
Who can see my customers' conversations?
Your own team, by role. Each business's data is kept apart from every other business's by the database itself, not only by the application.
Is my data used to train an AI?
No. SiteIQ looks up your information when a customer asks; it does not train a model on it. AI providers process the text of a reply under their terms, as our privacy notice describes.
Can I leave and take my data?
Yes. There is no contract. Ask us and we delete your business's data, as described on the data deletion page.
Start with 500 taka of free credit.
No card, no contract. Set up by chatting on Telegram.