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SiteIQ Privacy Policy

Last updated: 24 October 2026. Operator: SiteIQ. Contact: iftekhar.mobin@gmail.com.

1. What SiteIQ is, and who is responsible

SiteIQ is an AI sales assistant for businesses. A business that uses SiteIQ connects its website and messaging channels, and SiteIQ answers that business's customers and helps its staff. For a business's customers, the business decides why their messages are processed, and SiteIQ processes them on the business's behalf. For people who use this website or our enquiry form, and for business accounts, the operator above is responsible.

2. What we collect

2.1 Customers who chat with a business through SiteIQ

• Messages sent to the business on its website chat, its SiteIQ chat page, its Telegram bot, its Facebook Messenger inbox or its WhatsApp number, and the replies.
• Contact details the customer chooses to give, such as a name, email address or phone number. On Messenger, the customer's first and last name are read from the Page's view of their profile so the business knows who wrote. On Telegram, the name and username Telegram passes with a message; on WhatsApp, the sender's profile name and phone number.
• Voice. If the customer uses the microphone on a website chat, their speech is turned into text and the reply is spoken back. No recording is kept; the text is stored like a typed message.
• What the business needs to follow up, worked out from the conversation: the products asked about, a lead score and sales stage computed by fixed rules, and whether the conversation was handed to a person and who handled it.
• On the website chat, an identifier kept in the browser's local storage so the same conversation continues when the page is reloaded. The chat sets no advertising or tracking cookies.

2.2 Businesses and their staff

• Staff accounts: name, email address, a securely hashed password, role and departments, and, if a person links it, their Telegram chat so the owner bot can alert them.
• What the business gives SiteIQ to answer customers: its website pages (read automatically), its own answers, its product or service list with prices, uploaded documents, business details it confirms, and flyers it makes.
• A record of important actions taken for the business (for example an approval, a claim or a change of role).

2.3 A connected Facebook Page (posts, comments and statistics)

Only for a Page the owner chooses, and only for the access they grant:

• Page name, ID and category, and the Page's recent posts.
• Comments on the Page's posts: the text, its time and its post. We do not store the commenter's name or Facebook ID.
• Page statistics Facebook reports (views, engagements, follows, per-post views and clicks), stored as totals only.
• An access token for the Page, stored encrypted and never shown in chats or logs.
• A one-way hash of the connecting person's app-scoped Facebook user ID, used only to recognise them if they later remove SiteIQ. The ID itself is not stored.

2.4 Facebook Messenger, as a customer channel

This is separate from the Page connection above. If a business turns on the Messenger channel, the messages customers send to that Page's Messenger inbox, and the Page's replies, are processed to answer them and stored as in 2.1. When someone from the business replies in the Page inbox themselves, SiteIQ stops answering that customer. SiteIQ does not read personal profiles, friends lists, or the private messages of the person who connected the Page.

2.5 Our website and enquiry form

If you send an enquiry from siteiq.space, we store what you type in the form: business name, website, kind of business, your name if given, email address and/or phone number, the channels you use and your message. We do not store your IP address with it. The server keeps short technical logs of requests (which include IP addresses) for security and troubleshooting.

3. How we use it

• To answer a business's customers on its behalf, using that business's own information, and to hand customers to the business's staff.
• To show the business's staff their conversations, leads and alerts.
• For a connected Page: to publish posts and replies the owner has approved, and to report on the Page.
• To reply to your enquiry about SiteIQ.
• To keep the service secure and working.

We do not sell personal information, use it for advertising, or share one business's data with another. Each business's data is kept separate in the database.

4. Who else processes it

These services may process data outside Bangladesh.

5. How long we keep it

6. Your choices

A customer of a business can ask that business, or us at iftekhar.mobin@gmail.com, to see or delete their conversation and contact details. A business can ask us to export or delete its data. See how to delete your data. We may need to confirm who you are before acting on a request.

7. Security

Connections use https, access tokens are encrypted, staff accounts are invite-only with roles, each business's data is separated at the database row level, and important actions are recorded. No system is perfectly secure.

8. Changes and contact

We will update this page when our practice changes and change the date at the top. Questions or requests: iftekhar.mobin@gmail.com.